How to Fix “Board Encrypted Contact Provider” Error on Your Laser Cutter

If your laser cutter Ruida RD6442 / RD6445 DSP controller displays “Board Encrypted Contact Provider” (refer picture 1) or the software shows “Payment Tips: Remaining 0 Hour” (refer picture 2), follow the steps below to fix the issue.

Picture 1: Board Encrypted Contact Provider error message show on RD6442 Controller.
Picture 2: Payment Tips: Remaining 0 Hour message shows in rdworks software.

Solution: Unlock the Mainboard

  1. Open RDWorks software on your computer.
  2. Click on the Config tab.
  3. Select Password Setting.
  4. Choose Unlock Mainboard. (refer picture 3)
  5. Enter the default password: rd8888.
  6. If the password is incorrect, contact your laser cutter provider to get the correct password.
Picture 3: Password Setting in RDworks.

Avoid Using Cracked Software

Using cracked versions of LightBurn or other software may cause this issue. Always use genuine software to avoid problems and ensure long-term functionality.

Contact Us for Assistance

If you are still experiencing issues, feel free to contact us for assistance.

Good luck! 🚀

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